There was one moment - accidentally indicated the wrong address when withdrawing. I wrote to support, I thought it would be a lot of red tape. But no - they answered in a couple of minutes and quickly solved the problem. It surprised me. Not every day you will meet such efficiency. The https://www.bets.io/en/sports team really cares about users. And you can feel it - even if you bet 10 bucks, they treat you with respect. For me, this is one of the decisive factors.