When a company isn’t responding, it’s important to take action step by step, first, keep a record of all your attempts to reach them emails, call logs, or even social media messages. This documentation can be useful later. Next, try following the advice or question how to resolve the consumer issue. They provide a detailed guide on how to handle these situations. It suggests using multiple methods to contact the company, such as reaching out through their social media channels, as companies often respond quicker when their image is at stake.